OCRV Center

Spoke to Art last night and this morning helping me troubleshoot a "low coolant" warning I was getting on my 2019 Newmar New Aire.
I am so appreciative for time and knowledge he was willing to give me.
I have never visited his establishment but he was willing to take some time out of his evening and morning to help me.
We will be visiting him when we get back.
Thanks again Art!
I'm very grateful for your time.

Don't buy from them. Crooks! Art you really should be ashamed of yourself for leaving us high and dry. I want my 43k back for this peace of non driving crap you sold to us or fix it!! That's all.. you sold it to us knowingly the check engine light was never fixed and the smog was expired !!! .. This is not a threat. It's just the only way you might see this as you won't respond to any of our hundreds of calls, emails, messages and texts. I'm beside myself. Art this is just the beginning. We have time now to really get what you've done to us in the right hands. If you don't respond by monday Feb 3, 2025 6pm I'll have no choice but to go that route.

This is really ZERO star rating

My experience at OCRV Was terrific. Jim and Kimberly kept me up on what was going on and the job that was finished was done very well. I have nine years in the RV business and 40 in the car business so I know how things can go wrong. When I picked up my coach, it is as if I hadn't left it at all everything worked no dead batteries very happy and the coach looks terrific.

Art and AJ came through for me and got me on the road next day! Highly recommend OCRV Center!

Couldn't be happier with the work performed by OCRV. I had them custom make some drawers for my camper van.

Working with them on the design and particulars was a fast pleasant experience. I recieved a quote the following day after meeting with them and work was performed beyond my expectations and within the estimate.

I needed a front end alignment on my Spinter Class-C Motorhome and couldn't find anyone to do it. My service manager at Fletcher Jones Van Center referred me to OCRV Center. I called and set an appointment and was in the next day.

The staff were friendly and informative and they had my rig finished in a couple hours. Their alignment rack is state of the art. They gave me a tour of the shop and shared some of the work they do on RV's I must say I was impressed!

So, if any of you other Class-C owners need an alignment, I can highly recommend this shop... Great experience!

I don't know how this company is still in business. There's a reason their Yelp rating is tanking and they have an F on the Better Business Bureau...   

We started working with AJ in February to have our wine tour bus renovated, brought it to them in late March, and still waited another month and a half to get an estimate for the project. It should have been a red flag to me that I had to contact him several times just to hear back on this first step, but I foolishly chalked it up to him trying to get a handle on being groomed to take over the business from his dad. 

In mid-June we finally got the estimate and gave the green light, then paid the deposit using our business card. We also asked AJ for an updated project timeline (he had initially told us the project would take 2-3 months, max) and for a rendering of the project, which he assured he would get to us that day or early the next day. A week passed and we heard nothing, so I reached out with a friendly reminder. No response. When I finally got ahold of him, he had excuses as to why he hadn't sent it but promised he would send it shortly. Two more weeks pass with not a word from him, so I reached out yet again and he tells me that he was waiting for an update from their supplier. He assures me that he would contact them the next day and provide me with an update. Want to guess if he followed through? 

Another week goes by, no word from AJ. I follow up, no response. Call the office, he's not in and no one can give me an update. Another week passes and I message him to ask if he can put me in contact with someone else that can give us updates, since he was clearly overwhelmed with his project load. No response. Called the office AGAIN and was told he was out sick. He finally calls me a week and a half later, and gives an incoherent update on the materials. I ask for the blueprint of the work, he says he forgot about that but will send it over as soon as he gets it. A few days later I get a text with the "blueprint" (see pictures to see why I'm putting that in quotes). I call him and said something to the effect of "thanks for this initial sketch, when can I expect a full rendering?" and he responds with "that's the best we can do." 

At this point it's mid August, we are out of our $18,000 deposit and don't have anything but a drawing on college ruled paper to show for it. With still no timeline, I call the office weekly until I get a timeline of some sort. One of the times that I called I was told that Saturday mornings are the best time to get ahold of him, so I call that very Saturday and Art, the owner and AJ's dad, answers the phone. I take the opportunity to explain the situation and Art apologized and assured me that he would get us back on track, including finally getting us a project timeline. He asked me to email him with all of the things that we are still waiting for and have questions on and he would take it from there. 

Within a week or so, AJ gets removed from our project and a new hire, Brian, gets assigned to it. Within a few weeks of Brian being assigned to us, the flooring was installed, the benches and wall panels were built and installed AND we were kept in the loop the entire time. 

As great as Brian is, he couldn't shield us from round two of OCRV's incompetence and dishonesty. A week before we were supposed to pick up the bus, Brian calls us to say that Art wants to update our original estimate and add another $15k to it because AJ under quoted a few things. I'll spare you all of the details, but it was conveyed back to Art that this newest demonstration of incompetence by his son was not our problem and these additions never made it to our final bill. However, a few things that were never done on our bus WERE on our final bill and it took more back and forth with them to fix. 

Finally, we call to pay off our balance and are told that we need to give them a cashiers check instead of our business card. Since when? They happily took our card for the deposit (which was more than what our remaining balance was). What changed? Art was worried that we would dispute the charge because of all of the issues and the incomplete final product! Eventually they agreed to take our card so long as we signed a "waiver" that guaranteed we wouldn't challenge the charge. Insulting to anyone with integrity.

One final nail in the OCRV coffin. We go to pick up our bus and find that not a single thing has been done to the area behind the driver's seat and AJ, at the last minute had a hand rail removed and reinstalled, not discussed nor approved by us, to add more to our invoice. Now, Brian should have run that by us, but it seems that AJ gets to call whatever shots he wants because...nepotism. 

This company's saving grace is Brian, but even he isn't enough for me recommend this company one bit. Run! Far, FAR away, and while you're running, look up how many lawsuits they have.

Awesome family business with amazing, knowledgeable, trustworthy, and kind people! They fixed my water pump, figured out and reworked my power system, did an oil change, and installed this headliner shelf. Quality work, creative problem solving, super reasonable pricing, and good people.

I had a tough time finding a repair shop for my Toyota Tundra, since it had a larger size camper shell. One repair shop I called mentioned that OCRV would be able to do the repair work, and I'm sure glad they recommended them. I met with Jim, the owner of OCRV, and he discussed the repair work and helped me through. He is so professional, kind and very helpful- top notch in customer service!! I dealt with a few staff at OCRV and I have nothing but good things to say about them and their business. It was a smooth process from beginning to end and the repairs they did on my truck were perfect! Thank you Jim and Kim for all your help and kindness. OCRV gets my highest recommendation and I would definitely return!

I needed some rear end body work on my motor home and they worked with the insurance company and got it done in a professional and timely manner I highly recommend it.